Legal Information & Online Terms for Flower Delivery in Mitcham

Florist Mitcham: UK E-Commerce Terms & Conditions

Terms & Conditions for Online Flower Delivery in Mitcham

These Terms & Conditions govern the use of our online flower delivery services for Mitcham and surrounding areas. By placing an order with Florist Mitcham, you accept and agree to abide by these Terms & Conditions. We recommend you read them carefully before making a purchase.

1. Application of Terms

These Terms & Conditions apply to all customers who use our online shop to order flower delivery within Mitcham and the neighbouring areas. By accessing our website and placing an order, you confirm that you are legally capable of entering into binding contracts and understand your rights and obligations.

2. The Order Process

2.1. You can browse our range of flowers, bouquets, and gifts available for delivery in Mitcham on our website. Each product is accompanied by a description and price, which includes or details any potential delivery charges where applicable.

2.2. To place an order, add the desired items to your basket and follow the online checkout process. You will be required to provide delivery information, including the recipient's name, address in Mitcham or nearby areas, and desired delivery date. We recommend double-checking this information for accuracy to avoid delays or missed deliveries.

2.3. Once you have entered all required details and confirmed your order, you will receive an email acknowledging that we have received your order. This acknowledgement does not constitute acceptance of your order – it is a confirmation that we have received your request.

2.4. Acceptance of your order and the formation of a contract between you and Florist Mitcham will occur when we send you a separate email confirming that your order has been dispatched. We reserve the right to decline your order for any reason, including unavailability of certain flowers or delivery constraints, in which case you will be promptly notified and any payments made will be refunded.

3. Prices and Payment

3.1. All prices are displayed in GBP (£) and are inclusive of VAT unless otherwise specified. Delivery charges, if any, are shown separately and must be paid in addition to product prices.

3.2. We reserve the right to amend prices at any time without notice. However, once an order is placed, the price confirmed at checkout will not change for that order.

3.3. Payment must be made in full at the time of placing your order. We accept a range of secure payment methods as indicated during the checkout process. By submitting your payment, you represent and warrant that you are authorised to use the method provided and that adequate funds are available to cover the cost of your order.

4. Delivery Policy

4.1. We offer flower delivery throughout Mitcham and selected adjacent areas. We aim to deliver all orders on the date specified by you; however, delivery times are estimates and not guaranteed unless otherwise expressly agreed in writing.

4.2. Please ensure you provide clear and accurate delivery details. If an incorrect address is supplied or the recipient is not available to accept delivery, we may attempt to leave the flowers with a neighbour, in a safe location, or redeliver, subject to our discretion. Additional charges may apply for redelivery.

4.3. During peak periods, such as Valentine’s Day or Mother’s Day, delivery times may be subject to delay due to high demand. We recommend placing your orders in advance to secure your preferred delivery date.

4.4. If you require delivery outside Mitcham and the surrounding areas, please contact us before ordering to confirm availability and costs.

5. Substitution Policy

5.1. Due to the seasonal and perishable nature of flowers, certain varieties or colours may occasionally be unavailable. In such circumstances, we reserve the right to substitute with flowers of equal or higher value and quality, maintaining the overall style and theme of your chosen arrangement as closely as possible. We will make reasonable efforts to inform you of substantial substitutions.

6. Amendments and Cancellations

6.1. If you wish to amend or cancel your order, please contact us as soon as possible after the order is placed. We will do our best to accommodate your request, but amendments or cancellations cannot be guaranteed once the order has begun processing or has been dispatched.

6.2. If your order is eligible for cancellation or amendment, any refunds due will be processed in accordance with our Refund Policy, using the same payment method as the original transaction.

6.3. As flowers are a perishable product, cancellations are generally not possible once your order has been prepared or dispatched. Where applicable, your statutory rights as a consumer are not affected.

7. Quality Guarantee

7.1. Florist Mitcham takes pride in providing fresh, high-quality flowers for all online flower deliveries. If you are not satisfied with the quality of the flowers or products received, please contact us within 24 hours of delivery, providing photographic evidence where possible, so we can resolve the issue to your satisfaction.

7.2. Our responsibility is limited to the value of the goods supplied and does not extend to indirect or consequential losses.

8. Liability

8.1. We do not exclude or limit our liability for death or personal injury resulting from our negligence, fraud, or any other liability which cannot be limited or excluded by UK law.

8.2. Subject to the above, to the maximum extent permitted by law, Florist Mitcham shall not be liable for any indirect, incidental, or consequential loss or damage arising from your order or use of our online flower delivery service in Mitcham or surrounding areas, whether arising in contract, tort (including negligence), or otherwise.

8.3. Some flowers or plants may be harmful or toxic if consumed or handled improperly. It is your responsibility to ensure that recipients are aware of potential allergies or sensitivities. We accept no liability for any untoward reactions to flowers or plants supplied.

9. Force Majeure

9.1. We are not liable for any failure or delay in fulfilling an order or delivering flowers due to circumstances beyond our control, including but not limited to natural disasters, adverse weather, strikes, transportation disruptions, or supply chain interruptions.

10. Intellectual Property

10.1. All content, including logos, images, descriptions, and website design, are the intellectual property of Florist Mitcham or our licensors. The use of such content is strictly prohibited without our express permission.

11. Personal Data & Privacy

11.1. Your personal information will be processed in accordance with applicable data protection laws and our Privacy Policy. We undertake reasonable measures to ensure the security and confidentiality of your data, and details will only be used for order fulfilment, customer service, and as otherwise permitted by law.

12. Amendments to Terms

12.1. Florist Mitcham reserves the right to modify these Terms & Conditions at any time. Changes will take effect once published on the website. It is your responsibility to review these Terms before making a purchase. Continued use of our services after changes means you accept the amended Terms.

13. Governing Law and Jurisdiction

13.1. These Terms & Conditions and any non-contractual obligations arising out of or in connection with them are governed by and shall be construed in accordance with the laws of England and Wales.

13.2. Any disputes arising in connection with these Terms & Conditions or your use of our flower delivery service in Mitcham and the surrounding areas will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. General Provisions

14.1. If any part of these Terms & Conditions is declared invalid, void, or unenforceable, that provision shall be deemed severed, and the remainder shall remain in full force and effect.

14.2. No waiver by us of any breach of these Terms & Conditions shall be deemed a waiver of any subsequent breach.

15. Contact and Communication

15.1. For any questions or concerns regarding these Terms & Conditions, your order, or our online flower delivery service for Mitcham, please contact us using the contact form or communication methods available on our website.

Note: These Terms & Conditions are specifically for online flower delivery customers in Mitcham and the surrounding areas.