Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee for Mitcham
As a trusted local florist serving households and businesses in Mitcham and the surrounding areas, Florist Mitcham is dedicated to delivering only the freshest blooms. We take great pride in our fresh flowers guarantee, ensuring every bouquet or arrangement arrives looking vibrant and beautiful for maximum enjoyment.
Our team sources flowers daily, and each order is prepared with care to maintain the highest quality. If you’re not completely satisfied with the freshness of your order, please read on to understand our simple and clear returns and complaints policy.
Damaged-On-Arrival Policy
If your flowers appear damaged, wilted, or less than perfect when they arrive, rest assured—Florist Mitcham stands by every delivery. Please contact us as soon as possible on the same day your order is received. We will ask for a photo of the product in its delivered state to assist with a swift resolution.
Damaged-on-arrival claims help us uphold our high standards and improve our service for all customers.
Freshness Window
Our fresh flowers guarantee covers a minimum freshness window of 5 days from the delivery date, providing care instructions are followed. If your flowers show signs of premature wilting or other issues within this period, we encourage you to contact us promptly. Our team will assess the situation and recommend the best solution to ensure your satisfaction.
Refunds & Replacements
Your happiness with your Florist Mitcham order is our top priority. If your flowers arrive damaged or do not meet our freshness standards within the guaranteed window, you have the option to:
- Request a replacement bouquet, delivered as soon as possible at no additional cost.
- Receive a full or partial refund, depending on the nature of the issue.
We will review your case quickly, and aim to provide a suitable resolution within 2 business days after receiving supporting details or photos. Refunds are processed via your original payment method, with timeframes subject to the standard banking process.
How to Make a Complaint
We take every concern seriously, whether it’s about product quality, delivery, or customer service. To make a complaint, please contact our team with your order details and a description of your concern. Where possible, include photographs if your complaint is about flower quality or condition.
Our staff are trained to handle all customer complaints with care, professionalism, and discretion. We aim to acknowledge your complaint within 24 hours on business days, and to resolve all issues as quickly as possible.
Our Commitment to the Mitcham Community
Florist Mitcham has been proudly serving local families and businesses for years. Our commitment to delighting our Mitcham customers with fresh, long-lasting flowers is at the heart of everything we do. Your feedback helps us continuously improve both our floral products and our customer experience.
If you have questions about your order, our returns process or our freshness guarantee, don’t hesitate to reach out. Thank you for trusting Florist Mitcham with your special moments and everyday floral needs.
